Al Madinah Al Munawara

Pilgrims from all over the world travel to Makkah for Hajj and 'Umrah in huge numbers, amounting to millions of visitors annually. For this reason, exceptional efforts are made to provide services for pilgrims and visitors. Thus, they can devote themselves to performing their acts of worship in a safe and secure environment freely. Here are some of the services provided in the Grand Mosque.

Friday sermon translation service: A translation of the Grand Mosque Friday sermon can be listened to in several languages through the Manarat Al-Haramain Digital Platform, which provides an audio-translation of the sermon live Urdu, French, Malay, Persian and English.

Answering the queries of worshippers: Telephones dedicated to answering the questions and inquiries of pilgrims and worshippers are placed throughout the Grand Mosque. This service is available in seven world languages.

Meanings of the Qur'an in several languages: Translation of the meanings of the Qur’an is available in many world languages for guests to read the Qur’an and contemplate its meanings while they are in the Haram. These translations are found on the Qur'an bookshelves. You can also ask for them. These translations are an endowment for the Haram and cannot be taken outside.

Services for people with disabilities:

Here are some of the most important services provided to people with special needs in the Grand Mosque:

• Translation of the Friday sermon is available in sign language for people with hearing impediments. The service is provided in the prayer hall in King Fahd Extension, Gate 64.
• For people with special needs, there are:
• An area in King Fahd Extension accommodating more than 25 persons
• Prayer area in the circumambulation yard, known as the Tawaaf Prayer Area,
• The Ajyad Prayer Hall on the first floor,
• The prayer hall located in King Fahd Extension on the ground floor in front of Gate 67.
• The women’s prayer halls next to Gate 88 and Gate 74 on the ground floor.
• Providing electronic Qur'an devices and Qur'ans in Braille for the blind.
• Elevators are available to carry wheelchairs to the upper floors and to toilets.

Wheelchair service: There are large numbers of electric and manual wheelchairs available in the Grand Mosque. The baggy car service is available free of charge to transport pilgrims, elderly worshipers and people with special needs in the courtyards of the Grand Mosque. There are more than 5,000 regular wheelchairs and nearly 3,000 electric wheelchairs to facilitate the movement of pilgrims with disabilities.

• Drinking water in the Prophet’s Mosque is exclusively Zamzam water. It is transported from packaging stations in Makkah to Zamzam tanks in the Prophet’s Mosque in accordance with the highest standards of safety and purity.

• In the Prophet’s Mosque, Zamzam water is supplied in 8,000 water containers, distributed inside the Prophet’s Mosque, roof and courtyards. There are also more than 1,200 drinking fountains distributed in the Prophet’s Mosque and the attached facilities. During the Hajj and ‘Umrah seasons, cold water containers are also available.

• The Zamzam Water Distribution Center in the Prophet’s Mosque distributes more than 30,000 bottles of Zamzam water per day. It has launched the Zamzam Sabeel to provide Zamzam water to individuals, and to supply other mosques with Zamzam water, too. This Sabeel is located in the southwestern courtyard of the Prophet’s Mosque.

• Toilets and ablution facility are indispensable services that a Muslim constantly needs for ritual ablution and cleanliness. There are plenty of them in the Prophet's Mosque courtyards. They are constantly cleaned. Hygiene materials are also available in these facilities at all times.

• There are facilities for men and others for women.

• Each facility consists of four underground floors: the first, second and fourth floors consist of toilets and ablution fountains, while the third floor is dedicated to technical services.

• On each floor there are accessible toilets for people with disabilities.