• Parents can take their children of all ages to perform prayers in the Grand Mosque of Makkah
• They must obtain Umrah permits for children over 5 years old through the Rahat app
• They shall make sure that their child has a card or bracelet bearing his/her name and the parent's phone number
• They shall always hold their child's hand, and shall not move away from them so that they won't get lost
• They shall also make sure that their children do not disturb worshipers

Drifters Care Center

The Drifters Care Center receives children who get lost in the Grand Mosque and hands them over to their families. It is supervised by the security force of the Grand Mosque of Makkah.

To ensure the safety and well-being of your child in Haram, avoid getting them into crowds.

Public transport buses are available and can be used after buying a ticket. These air-conditioned buses transport Umrah pilgrims at reasonable prices.

During the Hajj season, each Hajj mission provides buses to transport the pilgrims from King Abdulaziz International Airport in Jeddah to Makkah.

Hajj missions arrange the exit of pilgrims from the airport in coordination with the concerned airport authorities, determine the bus stop to transport passengers, arrange their boarding and transfer their luggage.

Hajj and Umrah pilgrims may bring and use their own wheelchairs in the Grand Mosque of Makkah provided that they enter through wheelchair gates.

Wheelchair pushing service is available in the Grand Mosque.

Both hand-driven and motorized wheelchairs are available.

Pilgrims lose large amounts of fluid through sweating, which may cause sunstroke.

How do I protect myself from a sunstroke?

• Drink more water and fluids to prevent dehydration
• Don't expose yourself unnecessarily to the heat of the sun
• When you go out during the day, avoid direct exposure to sunlight, and use a light-colored umbrella
• You must cover your body, except for the parts the pilgrim is commanded to uncover
• At night get as much sleep as possible, and avoid staying up late because insufficient sleep causes stress and weakens the immunity

What should I do when someone has a sunstroke?

• Report the case to the nearest security officer or a campaign official
• Immediately call an ambulance

• Provide first aid as follows:

  • Move the patient to a cool place
  • Remove outer clothing
  • Cool the body with water
  • Expose the body to an air source
  • Give the patient some fluids

Many gates lead to the courtyard of the Grand Mosque. Each gate has a specific number.

Above each gate, a light panel, recognizable from a distance, displays either an entry or exit sign.

The five main gates of the Grand Mosque:

• King Abdulaziz Gate: No. 1 in the Western Square
• Bab Safa Gate: No. 11 in the direction of Sa'i walkway (Masaa)
• Bab Al Fatah Gate: No. 45 in the North Square
• Bab Umrah (The Umrah) Gate: No. 62 in the North Square
• King Fahd Gate: No. 79 in the Western Square

Special gates are allocated to Umrah pilgrims in each season to regulate their entry to the Haram.

These gates differ from the gates allocated for the entry of worshippers in the Grand Mosque of Makkah.

If you are performing Umrah, ask the security personnel about Umrah gates.

When you leave the airport, you will find many taxis to travel to the Grand Mosque of Makkah.

You can also hire a private taxi from the taxi service offices in the airport arrival lounge.

Banned items in the Grand Mosque include

• Foods and drinks (except for coffee, dates, and water)
• Sharp tools
• Flammable liquids
• Large bags and baggage
• Baby carriages

Pilgrims should not leave their luggage and personal belongings at the gates.

They may lodge their belongings in the safe boxes in the outer courtyards of the Haram.