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AIHUT

Makkah

Holy Site

Makkah is the holiest city for Muslims. It embraces Masjid Al Haram (the GreatMosque) and Kaaba, the qiblah for Muslims to which they turn in their prayers. Muslims yearn to visit Makkah to perform Hajj or Umrah. In this city, Prophet Muhammad, the most honorable of creation, the seal of the prophets and messengers, our master Muhammad, peace be upon him, was born, and from it, the tolerant message of Islam was launched to all corners of the world after the Holy Quran was revealed. Makkah is located in the western part of Saudi Arabia. During the reign of the kings of Saudi Arabia, it received great interest. Makkah still enjoys great attentionto provide the best services to pilgrims. Its most prominent landmark, Masjid Al Haram, witnessed many expansions that included all parts of the mosque, and the holy sites received a series of development works to provide all means of comfort and reassurance for all pilgrims from inside and outside the Kingdom.

Grands Mosque Services

Available services in the Grand Mosque of Makkah

Pilgrims from all over the world travel to Makkah for Hajj and 'Umrah in huge numbers, amounting to millions of visitors annually. For this reason, exceptional efforts are made to provide services for pilgrims and visitors. Thus, they can devote themselves to performing their acts of worship in a safe and secure environment freely. Here are some of the services provided in the Grand Mosque.

Friday sermon translation service: A translation of the Grand Mosque Friday sermon can be listened to in several languages through the Manarat Al-Haramain Digital Platform, which provides an audio-translation of the sermon live Urdu, French, Malay, Persian and English.

Answering the queries of worshippers: Telephones dedicated to answering the questions and inquiries of pilgrims and worshippers are placed throughout the Grand Mosque. This service is available in seven world languages.

Meanings of the Qur'an in several languages: Translation of the meanings of the Qur’an is available in many world languages for guests to read the Qur’an and contemplate its meanings while they are in the Haram. These translations are found on the Qur'an bookshelves. You can also ask for them. These translations are an endowment for the Haram and cannot be taken outside.

Services for people with disabilities:

Here are some of the most important services provided to people with special needs in the Grand Mosque:

  • Translation of the Friday sermon is available in sign language for people with hearing impediments. The service is provided in the prayer hall in King Fahd Extension, Gate 64.
  • For people with special needs, there are:
  • An area in King Fahd Extension accommodating more than 25 persons
  • Prayer area in the circumambulation yard, known as the Tawaaf Prayer Area,
  • The Ajyad Prayer Hall on the first floor,
  • The prayer hall located in King Fahd Extension on the ground floor in front of Gate 67.
  • The women’s prayer halls next to Gate 88 and Gate 74 on the ground floor.
  • Providing electronic Qur'an devices and Qur'ans in Braille for the blind.
  • Elevators are available to carry wheelchairs to the upper floors and to toilets.

Wheelchair service: There are large numbers of electric and manual wheelchairs available in the Grand Mosque. The baggy car service is available free of charge to transport pilgrims, elderly worshipers and people with special needs in the courtyards of the Grand Mosque. There are more than 5,000 regular wheelchairs and nearly 3,000 electric wheelchairs to facilitate the movement of pilgrims with disabilities.

Zamzam

Zamzam water is one of Allah’s blessings on Makkah and its visitors. Allah bestowed it on Isma'il, peace be upon him, and his mother Hagar, when Abrahim, peace be upon him, left them in Makkah in response to Allah’s command to him. Then, he supplicated to his Lord, saying: ”Our Lord! verity I have settled some of my posterity in an uncultivable valley near unto Your Sacred House. Our Lord! that they may establish the prayer; so incline some hearts of men that they may yearn toward them, and provide them with fruits in order that they may be thankful.”

Therefore, Allah caused that sweet water to spring from under the feet of the child, and granted it characteristics and advantages incomparable to any water on earth, to honor Abrahim, his son, and his wife, and after them the nation of Muhammad (blessings and peace be upon him).

Zamzam water in the two Grand Mosques:

  • Zamzam water is supplied in drinking water containers throughout the Grand Mosque of Makkah and the Prophet's Mosque, in two conditions: cooled, which is usually offered, and uncooled, which is marked.

  • Plastic cups are available for drinking. These are single-use cups. New cups are stacked on the right-hand side of each container and shall be disposed of in the bin on the left-hand side.

  • The water staff periodically refill the containers, so moving these containers from their place will disrupt refilling work.

  • These containers are prepared for drinking only. Using them for ablution or taking water outside the Haram wastes Zamzam water and exposes visitors and pilgrims to slipping and pollution.

Guide Signs

As part of the system of spatial directions in the Grand Mosque, its corridors and courtyards, a large number of guide signs written in world languages guide visitors of the Grand Mosque, so that they can move and reach places easily.

There are several types of guide signs in the Haram:

  • Portable guide signs: These signs can be easily moved according to Grand Mosque entry and exit plans. They can be seen from a long distance because they are equipped with a height control feature.
  • Area signs in Masa'a, second Saudi expansion, Mataf (circumambulation area), ablution facilities and water closets. They are designed in beautiful shapes, sizes and colors that are symmetrical with the architectural design of the Grand Mosque, taking into account the visibility of writing and signs. They include: signs to be followed after completing circumambulation, which indicate the direction of Masa'a and Al-Safa, where Sa’i starts.
  • Electronic guide signs (high-resolution screens) are used to disseminate directional and guidance content, direct pilgrims to their sites, explain precautionary measures and ensure the safety of visitors of the Grand Mosque.
  • Grand Mosque Gate Panels: These are the panels on which the name of the respective gate is displayed. QR codes have been added to show the basic information on each gate and its name. There are also guide signs that display whether a gate is entry-only or exit-only to visitors at a distance.

All these services have been introduced to serve Hajj and 'Umrah pilgrims as well as worshipers. By following them, each person will access places easily, save time and effort, and contribute to the smooth flow of movement throughout the Haram.

Escalators

The Haram Mosque and its holy site services have been developed and expanded in conformity with highest standards. It has become an example in service quality and construction grandeur. A pilgrim usually needs to use the escalators to go up or down in the Sanctuary and its squares to access services, so here are the most important warnings for when using the escalators:

  • Do not sit on the escalator even if you are tired. Stand firmly on the escalator and hold the handrail.
  • Women should be careful that their hijabs and loose clothes do not get stuck at the end of the escalator.
  • Walk immediately after the escalator reaches the end so that people do not collide with you from behind.
  • Do not place wheelchairs onto the escalator unless you do so with the help of a competent person.
  • If you have an elderly person or a person who is not accustomed to taking the escalator, be by his side and hold him to protect him from falling.
  • Do not push people or annoy your fellow pilgrims if there is crowding when going up or down, and give your brothers an opportunity to get on.
  • Do not place your foot on the side brush at the bottom of the escalator as this may injure you and disrupt the cleaning system of the escalator.
  • Go to the nearest hospital if you experience any nosebleed, headache or cramps.
Wheelchairs for the ill and the elderly

Free Wheelchairs: They are available at the eastern courtyard (the public transport entrance), the southern courtyard (next to King Abdulaziz Endowment) and the western courtyard (Al-Shabika entrance).

Electric Wheelchairs:The electric wheelchair service can be accessed through the following four entrances to the Grand Mosque:

  • The eastern courtyard (Al-Qashashiya rooftop)
  • The southern courtyard (Ajyad Bridge leading to the first floor)
  • Bab Ajyad escalator
  • Western courtyard (Shabika Bridge)

You can book an electric wheelchair in advance through Tanaqqul app, and you will find it at the start of the track of Sa’i (As-Safa) and at the Mezzanine floor (starting point of tawaf). For an optimal use of wheelchairs, you shall enter from the specified entrances, use the designated tracks, follow the instructions of supervisors, keep the wheelchair in good condition, and drive the wheelchair cautiously and slowly.

Golf Carts: The golf carts service is available free of charge to transport elderly or disabled 'Umrah pilgrims, worshipers in the courtyards of the Grand Mosque.

Fatwa Services

A group of ulema, university students, Sharia court officers, religious institute teachers, etc., answer the questions of Hajj and 'Umrah pilgrims on rituals and legal matters through the program for answering questions provided by the General Administration for Guidance and Counseling in the Grand Mosque of Makkah. There are 19 program offices in the Grand Mosque. These offices also distribute useful guidance and legal leaflets.

Ifta Offices:

  • 10 offices inside the Grand Mosque of Makkah
  • 9 cabins in the outer courtyards and entrances to the Grand Mosque

Working hours: 24 hours a day

Attention: When Ifta offices are crowded, use the dial free phones available at King Abdulaziz Gate, King Fahd Gate, and at the Ifta offices. You will be answered directly when you pick up the phone.

Fatwas for Women via the Robot Guidance: Robot guidance provides fatwa services and information in a modern electronic way for women visiting the Grand Mosque. The service is available in several women prayer halls in the Grand Mosque and presents information on how to perform the Hajj and 'Umrah rituals in 11 world languages.

Services for people with hearing and speech impairments

All services needed by people with hearing and speech impairments and people having difficulty hearing are available in the Grand Mosque. Several employees take care of and provide services to them. The best technical services are also available so that they may perform their worship in the Grand Mosque with ease.

The Special Prayer Hall: A special prayer hall has been designed to meet the needs of people with hearing disabilities. In this hall, they are taught the Quran in sign language. Friday sermons, lessons and fatwas are also translated for them. It is located next to Gate No. 93 in the Grand Mosque of Makkah.

Friday Sermon and Prayer: Worshipers with hearing and speech impairments go to the Grand Mosque to perform the Friday prayer. The prayer hall is prepared before they come. They follow the translation of the sermon into sign language. After the prayer, one of the sheikhs is invited to answer their questions, while an interpreter translates the answers into sign language.

Other Services:

  • The symbol signs service is available in the Grand Mosque of Makkah to help people with hearing and speech impairments access the various facilities of the Grand Mosque.
  • Distribution of a digital interpretation of the meanings of the Noble Quran in sign language.
  • Providing hearing aids for people with hearing loss during prayer times, sermons and lessons
  • Qualifying a number of teachers of the Holy Quran sessions at the Grand Mosque and training them on sign language skills.
Toilet facilities close to the Grand Mosque

Toilets and places for ablution are important services that a person constantly needs for ablution and cleanliness.

  • These facilities are available in all corners of the outer courtyards of the Grand Mosque.
  • Maintaining high standards of cleanliness around the clock, these facilities stand out.
  • Entrances to these services in the courtyards give the impression that they are limited in number, but in fact they contain large numbers of underground toilets and can also be accessed by escalators.

Here is a brief description of their locations:

  • Toilets No. (1) for women, and No. (2) for men: These are in front of King Abdulaziz Gate, in front of As-Safwa Towers and Dar Al-Iman Royal Hotel.

  • Toilets No. (3) for men only: these are located in front of King Abdulaziz Gate, next to As-Safwa Towers.

  • Toilets No. (6) for men, and No. (7) for women: these are located in front of King Fahd Gate, towards Ibrahim Al-Khalil Street and Jabal Omar, next to At-Tawheed Hotel.

  • Toilets No. (8) for men, (4) and (5) for women: these are located in front of doors (86-88), King Fahd's Escalator, next to Hijrah Road and the Makkah Towers.

Markets and restaurants next to the Haram

There are many markets and stores around the Grand Mosque of Makkah. They are suitable for different visitors in terms of their prices and the goods. The best restaurants in this area are:

  • Jabal Umar project markets and stores
  • Stores and restaurants in Al-Khalil Square
  • Markets and stores of King Abdulaziz Endowment Project
  • Markets and stores of Al-Safwa Towers Hotel
  • Markets and stores of the Makkah Hotel and Towers

As you walk through the streets and entrances adjacent to the Grand Mosque of Makkah, you will find many stores, restaurants and gift and clothes stores which offer a wide range of products and meals at various prices.

Where can I get Zamzam water?

The visitor can drink inside the two Grand Mosques from the water containers in both mosques.

Zamzam water in Makkah and Madinah

  • To drink in your accommodation and during your trip, your visit to Madinah and while in Makkah and Madinah, bottles are available at affordable prices. Visitors should beware of not buying from street vendors at high prices.

Although Zamzam water is provided according to the highest levels of purity, exposing it to direct sun light may result in some interactions with plastic containers.

Zamzam water on your flight

  • A pilgrim should check the regulations of airline and the customs regulations in their country to check the allowed volume and required procedures.
Care Centers

These centers provide comprehensive services and guidance needed by pilgrims performing Hajj and 'Umrah, in multiple languages.

Key services provided by these centers include

  • Showing the way to lost people
  • Providing guidance to pilgrims about available services.
  • Handling complaints, communications and inquiries.

Services are provided in the following languages

  • The staff of these service centers offer services in ten languages: Arabic, Chinese, English, Hausa, Indonesian, Malay, Persian, Turkish, Urdu and Uzbek

Phone number 920002814

Children in the Haram

Parents can take their children of all ages to perform prayers in the Grand Mosque of Makkah. They must obtain ‘Umrah permits for children over 5 years old through the Rahat app.

Parents shall make sure that their child has a card or bracelet bearing his/her name and the parent's phone number. They shall always hold their child's hand, and shall not move away from them so that they won't get lost. Parents shall also make sure that their children do not disturb worshipers.

Drifters Care Center: The Drifters Care Center receives children who get lost in the Grand Mosque and hands them over to their families. It is supervised by the security force of the Grand Mosque of Makkah.

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